Privacy Policy
Current as of 16 Jan 2024
Privacy Policy
Hey there! Welcome to The Very Good Solar Company (“VGSC,” “us,” “we,” “our”). We genuinely care about your privacy and are dedicated to creating a safe and secure experience for our users. This Privacy Statement explains how we collect and use your information while visiting our website and using the VGSC platform (collectively referred to as “Sites”). Just so you know, this privacy policy doesn’t cover any third-party websites, services, or applications even if they link to our Sites.
By using our Sites, you’re giving us the green light to process your Personal Information as explained in this Privacy Policy.
Changes to This Privacy Policy
Any information we collect through our Sites will be governed by the Privacy Policy in effect at the time of collection. We might update this Privacy Policy from time to time, and when we do, we’ll change the “Last Updated Date” at the top so you can see when changes go into effect.
Gathering and Using Your Information
Information You Share with Us
We collect information to enhance your experience on our Sites, help you navigate smoothly, and respond to your inquiries. The information we collect may be used to identify you directly or indirectly (we call this “Personal Information” or “PI”).
This can include details like:
Contact Information: Depending on how you interact with our Sites, you may share details like your name, physical address, email, or phone number.
Device Information: We may gather information related to the device you use to access our Sites, including its type, operating system, manufacturer, application version, device ID, IP address, and geolocation data.
Demographic Information: We may ask for some demographic details, including your zip code, age, interests, gender, and occupation.
Information Gathered through Cookies and Other Technologies
Like many websites, we use tools like Cookies and Web Beacons to collect data automatically.
“Cookies” are small text files placed on your hard drive by a web server when you access our Sites. We may use session Cookies that vanish when you log off, and persistent Cookies that stay until you delete them. These help us recognize you and see how you use our Sites. While most browsers accept Cookies automatically, you can change your settings to stop or prompt you before accepting them. If you don’t allow Cookies, though, you might miss out on some features. Note that third-party service providers may also place their own Cookies on your device, and this policy only covers our use of Cookies.
Information You Share from Third Parties
Sometimes, we may receive Personal Information about you from trusted third parties with whom we work.
How We Use Your Information
We securely store SMS opt-in and opt-out records for compliance purposes. Customers who unsubscribe from marketing messages will not receive further promotional texts but may still receive essential account-related updates (e.g., authentication codes, project notifications).
Messaging & Communications
By opting into SMS communications from The Very Good Solar Company, you consent to receive text messages regarding account security, marketing offers, and project updates. Message frequency varies. Reply STOP to unsubscribe. Message & data rates may apply. We do not sell or share SMS subscriber data. For support, reply HELP or call 877-317-8379.
Information Shared with Third Parties
Your PI is secure with us, and we won’t share it with any third parties, except as detailed in this Privacy Policy.
Sharing Information to Provide Our Services
We may share your PI as necessary to maintain and improve the Sites, including updating, securing, troubleshooting, and providing support.
Sharing Information with Our Service Providers
We may work with third-party providers to help us operate our business. These partners have access to your PI only to perform specific services for us, such as hosting our web servers, analyzing data, marketing support, processing payments, and customer service. These providers may be in different countries, but they’re expected to keep your data secure and only use it for their intended purpose.
Sharing Information in Business Transactions
Should we undergo a reorganization, merger, sale, joint venture, or similar situation, your PI may be shared with third parties involved.
Sharing Information with Third Parties
We may share your PI with companies to market their products or services to you.
Disclosing for Legal and Safety Reasons
We may have to disclose your PI if required by law, following a government request, or when we believe it is necessary to:
- Comply with legal processes;
- Enforce our terms of use and agreements;
- Protect our rights or the rights of others, including the public; or Halt any activities we see as illegal or unethical.
Aggregated or Anonymized Information Sharing
We might share non-personal information about visitors with partners and others, helping them understand visitor behaviors and aiding advertising efforts. This information is anonymized and aggregated so it cannot be traced back to any individual.
Sharing Based on Your Preferences
We may share your PI with third parties if you give us permission to do so.
Acceptable Use Policy:
We adhere to an Acceptable Use Policy (AUP) for SMS communications, ensuring messages are relevant, non-intrusive, and fully compliant with industry regulations (TCPA, CTIA). We do not send spam, third-party solicitations, or non-consensual messages.
International Transfer
Your PI may be sent to locations outside your jurisdiction where data protection laws may differ. If you’re outside the U.S. and choose to share your PI with us, it may be processed in the U.S.. In such cases, foreign governments or agencies could access your information as permitted by their laws. When we choose a service provider, we make sure their standards align with our privacy policy and applicable laws.
Your Choices About Your Information
Information We Collect
We value your privacy choices and provide the following options regarding your PI. You may request:
- Access to your PI to know what we have on file;
- Corrections to your PI if it’s outdated or inaccurate; or Request deletion of any PI you shared with us.
- If you decide to exercise these options, we’ll work hard to honor your request once we verify it. However, please note that there are situations where we may not be able to fulfill your request.
If you opt out of SMS communications by replying STOP, we will immediately suppress your number from marketing messages. You may still receive transactional messages related to your account or active projects.
Keeping Your Information Safe
VGSC takes proactive steps to safeguard your Personal Information from unauthorized access or misuse. However, remember that no online method is completely secure, so we can’t guarantee absolute security of your information.
Our Policy Toward Kids
Our services, including SMS communications, are intended for individuals 18 years and older. We do not knowingly collect information or send messages to minors under 18. If we discover such information, we will delete it immediately.